City of Eugene: COVID-19 Community Update

Governor Kate Brown added Lane County to the State’s County Watch List on Friday, October 16 – yet another sign that COVID-19 is spreading rapidly in our community. 

“The Watch List signifies caution,” Governor Brown said. “When we are able to address community spread early on, the more likely we are to be successful in curbing that spread. While OHA offers support and resources to help county officials prevent further case spikes, it remains up to all community members to do their part.” 

By being included on the watch list, the state will prioritize resources and assistance for Lane County, including increased monitoring and communication from OHA, contact tracing help, case investigation, and technical assistance. Lane County will remain on the Watch List for a minimum of three weeks and until our sporadic case rates drop below specific thresholds.  

Every one of us needs to continue to take this threat seriously. The choices we make affect not only us and our families but our neighbors, our communities and the most vulnerable people among us. 

The current Lane County COVID-19 alert level remains at high. We must continue to be vigilant about taking measures to limit contact and modify everyday activities to reduce exposure – washing our hands, wearing a mask, maintaining our distance and staying home when sick. 

Face Covering Update – Face Shields No Longer Recommended

Effective October 19, Oregon Health Authority updated statewide guidance on face coverings. This includes new provisions about workplaces, markets and events, some educational facilities, as well as information about face shields.

Updates to the statewide face covering requirements include:

  • Face coverings are recommended in place of a face shield, except in limited situations when a face shield is appropriate such as when communicating with someone who is deaf or hearing impaired and needs to read lips.
  • Face coverings are now required in all private and public workplaces.
  • Face coverings are required in outdoor and indoor markets, street fairs, private career schools and public and private colleges and universities.

Read more about Oregon COVID-19 Mask Requirements.

Mask Up on the Trail

If you’re planning to hit the trail, make sure to bring your mask! 

Masks or face coverings are required outdoors when you are within 6 feet of others. Many of our trails are narrow, requiring a mask when passing others.

Please remember these additional guidelines to keep you and your fellow hikers safe: 

  • Stay 6 feet apart. 
  • Walk single file and step aside to allow others to pass.
  • Do not gather and avoid crowded areas.
  • Stay home if you have a fever, respiratory symptoms or are just not feeling well.

For more health and safety information about COVID-19, please visit Lane County Public Health or Oregon Health Authority’s websites.

Celebrating Halloween Safely

There are plenty of ways you can have fun this Halloween while avoiding the scare of being exposed to COVID-19 or unknowingly spreading the virus. Lane County Public Health is recommending that residents avoid traditional door-to-door trick or treating and “Trunk or Treat” events because these are high-risk activities for crowding among people outside your household.

Please consider low-risk alternatives to trick-or-treating and in-person celebrations. These could include activities with members of your household like carving pumpkins, doing a Halloween craft, or watching a spooky movie. If you dress up in a costume, be careful to plan a costume that allows you to wear a face covering. Halloween masks will not protect you or others from coronavirus.

Holiday gatherings on Memorial Day, July 4th and Labor Day led to increased case counts. This Halloween be extra mindful of your choices. Choosing low-risk Halloween plans can help to prevent the spread of COVID-19 illness, decrease the impact on our health care system and save lives. 

Learn more about Holidays and COVID-19

Keep Up the 4 Ws

  1. Wear a Face Covering– indoors and outside when you can’t maintain 6 feet of space, it’s a statewide requirement.
  2. Watch Your Distance – stay 6-feet apart from those outside your household and limit your gathering size.
  3. Wash Your Hands – often with soap and water for 20 seconds throughout the day.
  4. Wait It Out – stay home if you are sick.

COVID-19 Resources 

See a list of Community Resources for physical and mental health, food, housing, businesses, employees, schools and children, as well as information in Spanish.

Also learn how you can help. Our partners have a significant amount of information available online. Please visit these resources for the most up to date information:

Lane County Call Center: Open Monday through Friday from 8 a.m.-5 p.m., 541-682-1380

Lane County added to the County Watch List

Governor Kate Brown announced on Friday that Lane County has been added to the County Watch List, bringing the total number of counties on the Watch List to five.

Counties are placed on the Watch List when COVID-19 is spreading quickly and public health officials cannot trace that spread to specific sources—creating a potentially dangerous dynamic. Specific markers of this rapid community spread include when there is a sporadic case rate of 50 or more per 100,000 people in the last two weeks and the county has had more than five sporadic cases in the last two weeks (sporadic cases are those that cannot be traced to a source; they indicate community spread). Counties remain on the Watch List for a minimum of three weeks and until their sporadic case rates drop below these thresholds.

The complete County Watch List now includes the following five counties: Benton, Clatsop, Lane, Malheur and Umatilla. Learn more in the press release.

Lane County is in need of Blood Donations

Bloodworks NW provides 100% of the blood it collects to Lane County. Due to COVID-19, we have had to suspend all of our mobile drives (which makes up 60% of our blood collections). While we have established Pop-Up Donor Centers, we are not seeing the recovery of the 60% loss in blood collection. Additionally, hospital usage has increased by 20% during this time. 

As our community embarks into the fall season, what the future holds is still unknown. The effects of the pandemic are still unfolding and our local hospitals are addressing many of our community’s needs – including the need for blood – during this busy season. Bloodworks is helping to meet the need by continuing to hold Pop-Up Donor Centers around our region through the end of the year. Help us maintain the health and stability of the local blood supply.

Every donation makes our community stronger, including those who need it most. Below are exciting Pop-Up Donor Centers in your area, where you can book your next appointment. Or, you can visit the Eugene Donor Center if that’s more convenient for you. 

Book your donation now! 

Pop-Up Donor Center @ Hult Center. Book here.
October 14-15

Pop-Up Donor Center  @ First Baptist Church Eugene.Book here.
October 12-13

If you can please donate blood, your community needs you. Thank you!

Emergency Fire Preparedness & SHiNA Board Elections

Hello neighbors,

The Neighborhood Leaders Council is putting on a series of Zoom events related to preparing for future fires that may spread through urban areas such as our neighborhood. I have attached the poster, please spread this information by circulating the flyer of the Fire Preparedness Forum as widely as possible. If you would be willing to post any paper versions of the poster, please let us know.

Thursday October 29th, 2020 – 7:00pm via Zoom

Zoom Link :

Join the SHiNA Board

Anyone who is interested in joining the SHiNA Board should attend the next SHiNA Board meeting on Zoom, see the invitation below. We look forward to hearing from you!

Ron Bevirt – SHiNA Co-Chair is inviting you to a scheduled Zoom meeting:

Topic: SHiNA Board meeting
Time: Tuesday Oct 13, 2020 6:00 PM
Pacific Time (US and Canada)

Join Zoom Meeting

Meeting ID: 922 0281 4221
Passcode: 126501

City of Eugene: COVID-19 Community Update

Lane County continues to see large increases in new COVID-19 cases every day. The current Lane County COVID-19 alert level remains at high, meaning we must continue to be vigilant about taking measures to limit contact and modify everyday activities to reduce exposure.

Community spread among all ages   

Unfortunately, Lane County is experiencing multiple COVID-19 outbreaks from off-campus gatherings, private social events and workplace spread.

While a number of new cases are attributed to the 18-27 year old age group, those new cases account for 35 percent of all new cases in the past two weeks. Over 50 percent of new cases are adults over 30 years old. See testing data for Lane County online.

As of last week, there had only been a 4 percent increase in cases of 18-27 year olds over the previous two weeks. The data indicates we are seeing widespread distribution of cases across all age groups and the percentage breakdown by age groups has remained relatively stable.

The story the data tells us is the growth in cases we are experiencing is not isolated to one group. Therefore, the solution can’t be isolated to just one group, and shaming any group is not helpful. People who feel like they will get in trouble are less likely to cooperate with contact tracers or in some cases to get tested and quarantine at all. The best thing each of us can do is be vigilant in focusing on our own actions and talk kindly to our family and friends about correct behavior.

We must all remain committed to adhering to public health guidance to wear a mask, keep social distance, use good hygiene and avoid gatherings.

Roll up your sleeve   

Getting a flu vaccine this fall can reduce your risk of getting flu and help save scarce medical resources needed to care for people with COVID-19. It’s important for everyone to do their part to stay healthy this flu season. Prevent the spread of flu and other respiratory illnesses:

  • Mask Up: Cover your nose and mouth with a mask when out in public.
  • Lather Up: Wash your hands frequently with soap and water.
  • Sleeve Up: Roll up your sleeve to get a flu shot.

The more people vaccinated against flu, the more people protected from flu. Learn more from the CDC.  

Find a flu vaccine near you:

Keep Halloween safe   

Halloween is not canceled – but some traditions may look different this year to keep everyone safe.

Community members are asked to consider alternatives to trick-or-treating, which poses a high risk for transmission of COVID-19. There are plenty of other ways families can have fun while avoiding the scare of being exposed or spreading COVID-19. Check out this list below for low risk activities.

This year, it’s more important than ever to put safety first because COVID-19 cases have risen recently and holiday gatherings on Memorial Day, July 4th and Labor Day led to increased case counts. So, this Halloween, be extra mindful of your choices. Choosing low risk Halloween plans can help to prevent the spread of COVID-19 illness, decrease the impact on our health care system and save lives.

This season can still be spooky in a safe way.

Learn more at

Oregon receives more rapid tests  

Governor Kate Brown announced this week a plan to deploy a huge influx of rapid COVID-19 tests from the federal government. Oregon will be receiving 60,000 to 80,000 COVID-19 rapid tests per week until the end of the year.

“With this increased testing capacity, we hope to be able to diagnose more people quickly so they can get the care they need,” said Governor Brown. “We want to identify more cases of COVID-19 so we can also isolate and quarantine people, helping contain the virus. Testing is an excellent tool in giving us a more full picture of where the virus is hiding in our communities. Unfortunately it is not a cure-all or the solution to all of our problems. We cannot test our way out of this pandemic.”

A full transcript of Governor Brown’s remarks is available here. A recording of Governor Brown’s press conference is available here.

COVID-19 Resources 

See a list of Community Resources for physical and mental health, food, housing, businesses, employees, schools and children, as well as information in Spanish.

Also learn how you can help. Our partners have a significant amount of information available online. Please visit these resources for the most up to date information:

Lane County Call Center: Open Monday through Friday from 8 a.m.-5 p.m., 541-682-1380

McKenzie Fire (aka Holiday Farm Fire) Resources

Safe and spooky Halloween ideas from Oregon Health Authority

Since trick or treating is not recommended this Halloween, parents will be looking for safe, but still spooky, ways to create a fun and memorable holiday. Children may be disappointed, but there are lots of fun possibilities. Consider involving your children in the planning to add to their enthusiasm for the holiday.

Here are some ideas of ways to celebrate safely:

  • Host an online costume contest with friends and family both near and far away. (Governor Kate Brown is hosting one on her Facebook page using #SpookySafeOregon. Make sure you include a face covering!)
  • Watch a scary Halloween movie online.
  • Carve pumpkins with members of your household.
  • Have a neighborhood jack-o’-lantern contest.
  • Tour a neighborhood yard and home displays with household members.
  • Decorate your house, apartment or living space.
  • Make your own Halloween candy or caramel apples.
  • Have a Halloween scavenger hunt in or around your home.

Remember that the safest activities are celebrating with members of your own household. If you gather with people outside your own household, you can decrease the risk by being outside, maintaining at least six feet of distance, and wearing a mask.

Educational webinar about Lane County Ballot and Levy Measures

In November, voters will be asked to weigh in on four state ballot measures. Residents of several cities in Lane County will also be asked to approve 10 issues, primarily bond and levy measures. To help voters better understand these measures, the League of Women Voters of Lane County will hold a webinar on Sunday, October 11 at 2:00pm to impartially discuss them. 

For a preview of the measures go here

Register for the Webinar here

After registering, you will receive a confirmation email containing information about joining the webinar.

Homegrown Community Radio for the Southwest Hills Neighborhood

A 35 year old non-profit, Eugene Peace Works is the sponsor of a relatively new radio station reaching the Southwest Hills Neighborhood. KEPW 97.3 FM is Homegrown Community Radio providing a place for diverse voices often left unheard! The station airs national news shows such as Democracy Now and Alternative Radio, local programming and interviews, and a variety of musical offerings. Non-commercial KEPW is broadcasting 24/7 at 97.3 FM and streaming online at

The radio station’s mission is to provide a listener-supported on-air forum for artists, activists, and others whose voices have been marginalized or excluded from the airwaves. Seniors, women, children, teenagers, people of color, the homeless, and the LGBTQ communities, among others, are invited to host and produce a wide variety of humanity enhancing programs. The station features local performing artists on a regular basis. KEPW’s news and public affairs department emphasizes reporting local events from throughout our listening area. Contact KEPW to support or volunteer.  Email:      Phone: 541-833-0622

CAHOOTS – Mobile Crisis Intervention Program in Eugene

Eugene, Oregon—Every call that is dispatched through the radio, twenty-four hours a day, to the CAHOOTS crisis responders is a tiny mystery, a staticky, incomplete assemblage of details. “White female in her thirties, brown hair, black mid-length shirt, last seen on Sixth, yelling and running into traffic,” for instance, on a recent Saturday evening in late August.

The responders in this case—Michael Williams, an emergency medical technician, and Ashley Hubbard, an EMT and mental health crisis worker—piloted their bulky white Ford Explorer van toward a likely strip of Sixth Avenue, a downtown thoroughfare, shortly before sunset. Aside from a handful of restaurants seating people outdoors, the avenue was quiet, and they soon found a woman who fit the description outside the High Priestess Tattoo Shop on Sixth and Charnelton Street. She was smoking a cigarette and crying noisily, with a crumpled bunch of papers in her other hand. When she saw the responders, she started talking.

“They won’t help me!” she wailed, over and over. “I just want my stuff!”

Hubbard sat cross-legged next to her in the parking lot and asked her what was going on. She learned that the woman had been in the county jail for two days, for disorderly conduct, and she couldn’t figure out how to get what had been seized at the time of her arrest. The papers she held included a pink “prisoner property receipt,” listing “various items in bags,” and a check for thirty-three dollars, equivalent to the cash on her person when she was arrested. Tiffany—I am using a pseudonym to respect her privacy—was very thin and had matted brown hair. She had sores on her arms and wore black track pants pushed up to her calves and gray canvas sneakers with untied laces.

“We can help you,” said Williams, calmly. They convinced her to get into the back of their van, which is fitted with two passenger seats behind a plastic partition, and drove a couple minutes to the Lane County Jail. Williams took her papers and set out for the property retrieval office. Meanwhile, Hubbard continued talking to Tiffany in soothing tones.

“Where have you been sleeping?”

“I have a house on Madison Avenue.”

“Will you go back there after this?”

“I don’t know.”

Hubbard offered some Ritz crackers and a carton of almond milk, which Tiffany accepted. Then Williams came back with Tiffany’s things—a garbage bag filled with bedsheets, clothes, and more sneakers.

“This is a very easy solution to a bureaucratic problem,” Williams said, for my benefit. “It could be blown up into a bigger thing, but it doesn’t have to be.”

Tiffany seemed momentarily placated, but then became upset again after rifling through the bag, from which she suspected some key items had been omitted, including her notebooks. Their discussion of what had been lost went on for a few minutes until Williams asked her: “Can we give you a cigarette and go for a drive? Let’s not catastrophize. We’re going to think this through, okay?” Instead, she lay prone on the sidewalk, within eyesight of the county jail, wrapped in a fleece blanket from the plastic bag.

“Where do you want to go?” asked Hubbard. She told Tiffany about a drop-in facility called the Hourglass Community Crisis Center. “I don’t want counseling, I don’t want to talk to anybody,” Tiffany moaned. She stubbed out her cigarette on the curb and curled up.

Hubbard reiterated the offer and handed Tiffany a card with the CAHOOTS phone number on it. “Can you stay safe or call us?”

Williams and Hubbard got back in the van, and Williams logged the case, including Tiffany’s name and birthday, into a Panasonic Toughbook. They drove away after dedicating a full half hour to her case.

“I think this is not a bad outcome actually,” he mused to Hubbard. “It seemed like that suicidal ideation was more out of frustration than anything.” They had just solved one pressing problem for her at the jail, and on top of that, by the time they left her, she was dozing off and thus no longer agitated in a public place.

The first time I witnessed this deliberately circumscribed approach in action, I found it to be counterintuitive, and almost callous. But over the course of several weeks, I came to see why it is integral to CAHOOTS: the program’s narrowly defined scope and its responders’ practiced lack of attachment to any particular outcome, either short- or long-term, are essential to their effectiveness.

When I asked Williams later where he thought Tiffany would end up after this, let alone how she would cash that check, he gently parried my question with one of his.

“What’s the best outcome for today?” he asked, rhetorically. CAHOOTS members can transport people to staffed services and hospitals, or counsel them, or give them food or shelter supplies, but the list is not much longer than that. “We’re an intervention team,” Williams explained, with deliberate limits, honed over decades of operation, as to the degree and duration of that intervention. 

“We’re trying to meet people where they’re at,” Hubbard added, a refrain I heard from nearly a dozen other people involved with CAHOOTS.

“And that builds trust between us and our clients,” picked up Williams. “We might actually have multiple contacts with Tiffany. And each of those times, we’re not going to force her to do anything. So there will be more trust there.”

The need for trust, in place of force, has been a recurrent theme of police reforms discussed across the country over the long summer that followed George Floyd’s murder in Minneapolis on Memorial Day. The idea is that armed police officers are simply called to address too many situations, often ones in which trained mental health or social workers would be more effective and more humane. CAHOOTS has been in operation since 1989, administered by a local nonprofit, the White Bird Clinic, and publicly funded by municipal government, making it one of the oldest such organizations in the country. And the service it provides—responding to crises that would elsewhere, by default, become police matters—has lately drawn national attention.

White Bird was founded in 1969, in part to respond to the fallout of that decade’s radical upheavals, which had left a lot of runaways and unhoused young people in countercultural hubs like Eugene. The clinic was formed by an ad hoc collective of graduate students, medical workers, and concerned citizens who wanted to help people they knew would be unlikely to seek help from the police or enroll in regular treatment for their problems. It eventually evolved into a more formal, official program—at the request of the Eugene Police Department itself.

This wasn’t as radical a shift as it might sound, according to David Zeiss, one of the clinic’s earliest members, who retired in 2014 but remains on its board of directors. “Throughout the 1970s, some Eugene policemen would informally call on us for help,” he said. The police recognized the value of their unique service, and that interest only grew during the 1980s, when the concept of community policing enjoyed one of its cyclical periods of currency. But in the years leading up to the announcement of a formal collaboration between the clinic and the police department, there was a vigorous debate on both sides about how closely the crisis responders and law enforcement officers could be allies.

Zeiss himself was a holdout. “I had a cluster of concerns,” he said, including how well the police would maintain patient confidentiality, and whether the alliance would violate the public trust from the point of view of their most vulnerable client populations. What changed his mind, finally, was the promise of “relatively abundant, consistent funding for crisis intervention.”

On the other side, the decisive swing vote on the city council to approve a pilot program in 1989 came from a conservative councilman who was “not politically aligned with White Bird,” but who had had family members helped by CAHOOTS, according to the Clinic’s coordinator Ben Brubaker. One of the concessions negotiated in this early phase by Zeiss was that the police would not force CAHOOTS responders to take down anyone’s last name—so a crisis call would not trigger a warrant check and possible arrest. And Zeiss found that his initial misgivings evaporated as the decades went by. “Now, there is much less mistrust in both directions, because we have literally waited out a whole generation of Eugene police,” he said. “There’s essentially no one left in the force who doesn’t know about CAHOOTS; we have become sort of a background assumption.”

Despite the passage of time, White Bird’s radical founding ethos lives on. Its charter stipulates that no member can make more than 25 percent more than the lowest-paid employee’s wage. Today, CAHOOTS responders earn eighteen dollars an hour, though a growing number of employees are pressing to raise the hourly wage to twenty-five dollars. But it remains a consensus-based organization, which holds regular, and sometimes intense, all-hands meetings, so staff members first have to persuade all their colleagues that their jobs merit higher compensation and then have to succeed in renegotiating the organization’s contracts with the Eugene and Springfield police departments.

“I think twenty-five dollars is highly, highly feasible,” said Robert Parrish, who joined CAHOOTS in 2004 and is the currently longest-serving responder. “It reflects the fact that our jobs have elements of risk and require a degree of training that is just a little different from other programs at the center…and a higher wage would help people think of this as a long-term career, rather than a waystation.” For a CAHOOTS worker who takes four twelve-hour shifts a week, their salary works out to about $43,000 a year. The starting wage for a Eugene police officer is $64,542.40 (at an hourly wage of $31.03) and can go up to over $82,000.

“I feel like we’re presented as a low-cost model to save money,” said Williams, who is in favor of renegotiating wages sooner. “We are an alternative to the police, sure, but we’re also a mental health first-responders organization on our own. It’s not as though the police are just allowing us to use their radios for fun.”

CAHOOTS has three vans available, two constantly circulating Eugene, the other in the adjacent town of Springfield, with professional in each. These responders usually log between fifty and seventy reports such as Tiffany’s in every twenty-four-hour period.

Williams’s and Hubbard’s shift runs from 5:00 PM one day to 5:00 AM the next. Together, they encounter the full gamut of urban human distress: drug overdoses, mental health crises, potential suicides, public intoxication, and first aid emergencies. Many of their dispatches come through 911 calls, but some also come through CAHOOTS’s own crisis line.

The demand for CAHOOTS’s interventions has ballooned, with the number of calls per year doubling from 2014 to 2018. By its own reporting, the program’s statistics are impressive: last year, their staff needed to call for police backup on only 150 of about 23,000 calls. The numbers are shaping up to be roughly similar this year, though precise data has not yet been tallied, said Brubaker. And in its entire history, not a single responder has been seriously injured on a call, said Parrish, despite some intense situations.

Well before this summer’s historic protests against police brutality, CAHOOTS had been advising similar projects and pilot programs in cities such as Denver, Oakland, Portland, and Olympia, Washington, which voted to create an unarmed Crisis Response Unit in 2017. But the experiences of CAHOOTS and its spinoffs have gained a new, instructive pertinence as municipalities nationwide look to divest parts of their public safety apparatus from police departments.

In November 2017, Olympia residents voted for a “public safety levy,” a property tax to address the public safety situation in its downtown area, especially to address mental health issues. When Anne Larsen took on the task of establishing a crisis response team in Olympia, she made it her business to learn how CAHOOTS operated. Her official job title is outreach services coordinator for the Olympia police, but she had to muscle Olympia’s version of the program through the police department.

The city ended up contracting with a company called Recovery Innovations International to hire a small team of workers, now numbering six, who form its Crisis Response Unit. Last quarter, they handled 511 calls, said Larsen. Parrish came up from Portland in April 2019 to help train the team, riding along with CRU responders for three days.  

The CRU has different priorities and constraints to CAHOOTS. It cannot involve EMTs, because in Washington State emergency medicine falls under the purview of the fire department, not the police department. And its staff, who are mainly trained as social workers, are not currently eligible for the police union, so they have much less liability protection. Limited funding also means the service is not round the clock.

“I thought we would have access to more calls,” Aana Sundling, a crisis responder, told me, “but it turns out, even responding to suicide attempts is sort of above our pay grade.”

Initially skeptical—CRU members were not quick studies with radio dispatch etiquette, for one thing—the Olympia police department has quickly come to see the value of their work. “When I started in policing more than twenty years ago, the approach to something like homelessness was to just arrest people constantly so that they would have no incentive to stay in the city,” said Lieutenant Sam Costello, head of Community Policing. “We’d get some callers ten times a night and did not have any solution that was not handcuffs. And now, we just call CRU… and they handle it.”

For over a year now, Tim Black, the director of consulting at White Bird Clinic, Anne Larsen in Olympia, and counterparts in Oakland, Portland, and Toronto have regularly corresponded about their initiatives through email. “For models seeking to emulate CAHOOTS,” said Parrish, “it’s probably most important to know that people might not immediately buy in, but that they should give people time to evolve.”

“I think the biggest thing that we’ve encountered this summer,” said Black, who has been fielding hundreds of consulting requests lately, “is that there’s this perception that this type of model can only occur if and when police departments are reduced. [But] we’re not trying to make decisions around public safety funding for other communities. All we’re trying to do is articulate that there’s a very distinct need for a behavioral-health-first response.”

At first sight, employing trained crisis responders instead of police to address acute emergencies seems like a pragmatic fix that could potentially command very broad community support. Setting up such programs need not, for example, hinge on defunding the police, though they could just as easily be part of a radical overhaul of a police department and its budget. To the responders in Eugene and Olympia, though, access to police radio is not simply a necessary tool for the job, but also a guarantee of last-resort security.

“It’s funny because we’re lately presented as an alternative to the police, but we couldn’t do our job without the police,” said Henry Cakebread, another CAHOOTS member. “They underscore our safety.”

Hubbard said she has called for police backup when agitated people have run into traffic, for domestic violence situations, and even, occasionally, during suicide attempts, if verbal de-escalation doesn’t do the job. “All of our actions are voluntary, but if police deem someone an imminent danger, they can force them to go to the hospital,” said Cakebread.

This kind of delicate and, again, sharply circumscribed alliance between police and crisis responders requires a degree of cooperation, comfort, and trust that is actively worked for over time. CAHOOTS interventions also depend on a value-neutral, nonjudgmental handling of manifestations of serious social problems that is counterintuitive and deeply unfamiliar to most US agencies currently involved in public safety. On top of that, these projects have thus far depended on recruiting, training, and retaining a large staff—CAHOOTS has about forty active responders—that is both comfortable with their intensive approach and willing to work in an intense environment at much lower salaries and with fewer benefits than police officers.

CAHOOTS’s headquarters is a grey-shingled one-story house on West Seventh Avenue. Inside, there are rows of metal lockers for the responders who shuffle in and out all day, a meeting room, couches, and a kitchen with a well-worn microwave. There are mountains of first-aid supplies and food donations. The responders wear T-shirts with the White Bird logo, long pants, and heavy-duty shoes like Doc Martens and Blundstones. They sling police radios on coiled cables across their chests. I accompanied pairs of them on three of their standard twelve-hour shifts, two through the night and one in the daytime.

Their vans are stocked with water bottles, tuna packets, and Ritz crackers, as well as, since the pandemic started, boxes of plastic gloves and extra masks. A cabinet attached to one side of the van holds basic medicines and first-aid supplies, and personal hygiene items like tampons.

There is no typical shift, and the calls I observed included: bringing several people to the university hospital’s emergency room, picking up used syringes whose locations were called in as tips, transporting unhoused people to shelters for the night or giving others blankets and extra shirts, dressing wounds for people living in motels and shelters, rousing a woman who had overdosed on a stranger’s doorstep in a residential complex, talking a young trans girl through her suicidal ideation, and counseling a man who had gotten too drunk to go to his scheduled detox program and had to make it through another night at home with his beleaguered wife.

CAHOOTS EMTs have a slightly different job description than a hospital EMT, said Williams. “I don’t do things like IV drips and intubation, but I do respond to chronic unmanaged conditions that traditional EMS would not.” This often includes wound care and dressing, especially for chronic drug users. One man on a shift I attended had had his leg wound dressed for several days in a row by CAHOOTS; his right calf had had an inch-deep cavity that had been eaten away by maggots.

Repeat clientele is a pervasive phenomenon. On both of the nights I was on call, the responders addressed a seventy-two-year-old woman, Andrea, with both bipolar disorder and kidney failure, living with her daughter and son-in-law. She had gotten in the habit of calling CAHOOTS herself. When Williams and Hubbard rang their townhouse’s doorbell early on Thursday morning, her daughter told them with weary resignation that Andrea had taken all her clothes off and peed everywhere.

Williams and Hubbard coaxed Andrea to put on some clothes and talked to her for an hour. They project a feeling of expansive leisure in these encounters, listening patiently to her stories about her youth and letting her flip through a photo album, but returning at regular intervals to the practical matter of whether she wanted to go to the hospital. Eventually, they asked Andrea one last time and she, in a small voice, said, “Yes.” So they brought her to the ER, where a nurse cleaned her up—she had soiled her outfit and shoes on the ride over—and set her up in a bed for the night. Andrea turned to Hubbard and said, “Can I say I’m going to die?” and started softly crying.

Three days later, I found myself at Andrea’s house again, with two other responders, watching her flip through the same photo album. It was clear this time that she just wanted to talk to someone that night and once she called CAHOOTS, they were obliged to respond. Cakebread and Simone Tessler, the responders on call, indulged her for a while. Cakebread politely but firmly asked her if they could take any practical measures.

“What can we do to make your night more enjoyable?” he asked her.

“Well, you’re doing it now,” Andrea said, in a girlish voice. “You have smiling eyes.”

When it became apparent that she didn’t want any concrete action on her behalf this time, the responders said their goodbyes and left.

The constricted time frame for interventions permitted by CAHOOTS protocol can be applied quite severely. On one daytime shift I attended with Parrish and Summer Johnson, a twenty-year-old boy facing eviction the next day was looking for a place to sleep for two nights until he could get on a bus to his hometown in Ohio. Parrish listened attentively to his plight, but they couldn’t book him a bed in any shelter that far in advance, so they told him to call the hotline back tomorrow. In fact, Parrish would be on the same shift the following day and would likely be the responder again, but CAHOOTS’s rules permit only a response to a present crisis, as opposed to something that involves plans and forward arrangements. “We meet people where they are,” said Cakebread, summoning the CAHOOTS refrain to give me another example, “so we will treat a lot of cuts and wounds arising from domestic violence in people who want to stay in their relationship.” They would not, he said, try to counsel anyone to leave such a relationship outright.

Not everyone can work within these stringent methodological constraints. Between 30 and 60 percent of new EMTS don’t complete the induction, Cakebread told me. And as dedicated as those crisis workers who complete the training are, they all made clear to me that many outcomes of their efforts are only as good as the patchwork of social services available to their clients in Eugene—for example, other staffed services like the Hourglass Community Crisis Center, a 24/7 facility with counselors on call, where people in a tough situation can stay for up to twenty-three hours. CAHOOTS’s parent organization, White Bird, also offers a broad suite of more long-term social services, from housing assistance to dentistry, at its three outposts. But the responders’ options for cases involving high or inebriated clients, for instance, have shrunk when just a single “sobering center” shuttered in March due to the Covid-19 pandemic.

Tim Black said that the pandemic also compounded the chronic health problems that often manifest as CAHOOTS emergency calls: “Many people [especially unhoused people, who often don’t have reliable access to cell phones or laptops] couldn’t figure out telemedicine, and chronic medical conditions had a chance to kind of ferment.”

On top of that, Eugene has the highest per capita homeless population in the US and, anecdotally, the number of unhoused people living there has increased even more since the pandemic started. With a chronic shortage of beds in the handful of shelters in town, there’s little prospect of a more comprehensive, longer-term solution.

It’s clear that a CAHOOTS response is more appropriate to the immediate needs of these clients than one by an armed policeman. What is less obvious is the logical next step for clients at the receiving end of multiple “emergency” visits.

“There will always be a need for a crisis response team in a given city, but it’s not really going to solve long-term problems,” said Daniel Herman, a professor at Hunter College’s Silberman School of Social Work. “I think this is comparable to some of the challenges faced in healthcare, when you think about what can be done in an emergency room…. People often see ‘regulars’ in the ER and have to treat them every time, even if the reason they’re coming is due to a chronic condition.”

Herman, who is in his sixties and has worked on mental health and crisis interventions for four decades, said that, in thinking through the structural problems underlying crisis responses, “most people in my field would probably start with adequate housing.” (This is sometimes referred to as a “housing first” approach.) “As long as the US is a place where we believe that housing isn’t a basic right, these other problems will be there, unfortunately,” he concluded.

More than a hundred people a month become “newly homeless” in Lane County, which includes Eugene, according to one 2018 report, but there are still only a handful of shelters. In March, near the beginning of the pandemic, the Oregon statehouse voted down funding for a new, seventy-five-bed shelter in Eugene. The city still intends to build one, but there is no definite timeline for that as of now. This disjunction between an escalating long-term crisis and slow-moving, limited social services has put CAHOOTS, by default, in the position of bridging this unmet demand for help.

Beyond the CAHOOTS model, “housing-first programs, peer support, supported employment and education, and easy and timely access to health services” should all be a part of a region’s “public health mandate,” said Amy Watson, a social work professor at the University of Wisconsin–Milwaukee. These are, in fact, part of the White Bird Clinic’s agenda, so the problems are ones of scale, funding, and political will. But absent this far more comprehensive mandate, these problems would exist with or without the crisis responders, as Larsen said in Olympia, “so we have a choice how to respond at every step.”

And just the first step of outreach is not the least. In Olympia, I met Larry Jefferson, a Black public defender, who lost his son Jandon, aged twenty-three, to an overdose in June. Jandon had struggled at school and was then homeless for five years. “He went through so many psych wards, but I just couldn’t help him,” Jefferson told me. In early 2020, Jefferson had been contacted by one of Olympia’s crisis responders, who asked him, very simply, what Jandon’s favorite snacks were. “Goldfish crackers,” Jefferson replied instantly. For the next six months, Jefferson knew that responders were checking in on Jandon, who stabilized to a point where he was communicating with his family again. Even though that intervention could not save him from overdosing, “we wouldn’t have had those last six months with him without this crisis team,” said Jefferson, his voice cracking. “We had our best Mother’s Day in ten years.”

In his job, Jefferson works closely with incarcerated people and is no stranger to the shortcomings of law enforcement. “I think Olympia Police Department has the same problems as every other PD—but it also has this,” he said, of the crisis responders. “Gosh, I just love that van.”

The New York Review of BooksSeptember 18, 2020